Returns & Refund Policy

5Deras's Commitment To Your Satisfaction!

Here at 5Deras, we're dedicated to offering solutions that restore peace and quiet in your home. We're so confident in the transformative power of our products that we suggest giving them a try for at least 14 day. However, if your serenity hasn't been restored after 14 days and before the 60th day, reach out to us @ Deras94@outlook.com.au.

Need to Change Your Mind?

We understand, sometimes minds change if you need to alter or cancel your order, please do so within 24hrs of your purchase. Beyond this period, we might be in full swing prepping your order for departure. Managed to catch us within the 24-hour window? Expect your refund to be processed within business days.

Our 60-Day Peace-of-Mind Promise

We stand behind the effectiveness of 5Deras's products. That's why we encourage a 14-days trial period to fully appreciate the benefits. if tranquility isn't achieved to your satisfaction, you're covered by our 60-day money-back guarantee, starting after  the initial 14 days.
Please note, we don't refund shipping fees.

To start your return, just shoot a message to our support squad via our Contact Us page form or directly @ Deras94@outllok.com.au. Don't forget to mention your Order Number or the Name and E-mail Address you used to place the order, so we can speed things up!

Received a Damaged item?

We meticulous package our products, but sometimes, accidents happen in transit. If your product arrives with defects or physical damage ( we're not talking about a dental box but the product itself), please report it within 72hours of delivery. Send a snapshot of the damage to deras94@outlook.com.au, and we''ll assess if you qualify for a free replacement. Sorry, we can't cover damages from regular use, wear and tear, or well, 5deras disasters. 

About Shipping and Delivery, We do our best to ensure prompt delivery, but sometimes things go awry in transit- whether due to courier mishaps, customs hold-ups, or other shipping snafus. For any delivery issues, we recommend reaching out directly to the courier. Unfortunately, we can't take responsibility for packages that gel lost, plifered, or delayed.

Policy Changes Alert! Heads up!

We might tweak this Return & Refund Policy occasionally. it's up to you, our valued customer, to review the latest policy before making a purchase. By Choosing 5deras, you're agreeing to our terms. 

Here's to a happier, quieter home with 5Deras!